Cancellation & Refund Policy

Paid recharge purchases cannot be cancelled and are non-refundable, including unused, partially used or expired call balances, except where a refund is required by applicable law. You may exit checkout before completing payment. For a duplicate debit, a payment error or a paid recharge that has not been activated, contact support@crosbyte.com with your order ID and payment details so we can investigate. Do not share your UPI PIN, card PIN or full card details.

Approved refunds will be processed to the original payment method within 7 working days of approval. To request a payment investigation, email support@crosbyte.com with your registered mobile number, Order ID, transaction ID, payment date, amount and issue. Never share your OTP, UPI PIN, card PIN, CVV or banking password.

Customer support: Monday–Saturday, 10AM–7PM IST.